/* ==========================================================================
   Sign in, create account and My account pages
   ========================================================================== */

/* ---------- Shared bits ---------- */
.btn-small { padding: 0.5rem 1rem; font-size: 0.88rem; }
.btn-danger { background: #fff; border-color: #E8B4AE; color: #B42318; }
.btn-danger:hover { background: #FDECEA; border-color: #B42318; }

.notice {
    margin-bottom: 1.25rem;
    padding: 0.85rem 1rem;
    border: 1px solid;
    border-left-width: 4px;
    border-radius: 8px;
    font-size: 0.93rem;
    animation: notice-in 0.3s ease-out;
}
.notice-success { background: #E8F6EE; border-color: #BCE3CB; border-left-color: #1E8A4C; color: #145C33; }
.notice-error   { background: #FDECEA; border-color: #F1C7C2; border-left-color: #B42318; color: #8A1C12; }
.notice-info    { background: #EAF5FA; border-color: #C3E2F0; border-left-color: var(--accent); color: var(--accent-dark); }
.notice code { display: inline-block; margin-top: 0.3rem; padding: 0.1rem 0.4rem; border-radius: 4px; background: rgba(255, 255, 255, 0.7); font-size: 0.85em; overflow-wrap: anywhere; }
@keyframes notice-in { from { opacity: 0; transform: translateY(-4px); } to { opacity: 1; transform: none; } }

.field-error { margin-top: 0.35rem; color: #B42318; font-size: 0.84rem; font-weight: 500; }
.field-hint { margin-top: 0.35rem; color: var(--ink-soft); font-size: 0.82rem; }
.field-span { grid-column: 1 / -1; }
.form-field input[readonly] { background: var(--paper); color: var(--ink-soft); }
.consent.has-error { border-color: #B42318; }

/* Password with a show/hide button */
.password-field { position: relative; }
.password-field input { padding-right: 3rem; }
.password-toggle {
    position: absolute;
    top: 50%;
    right: 0.35rem;
    display: grid;
    place-items: center;
    width: 40px;
    height: 40px;
    margin-top: -20px;
    padding: 0;
    border: 0;
    border-radius: 6px;
    background: transparent;
    color: var(--ink-soft);
    cursor: pointer;
}
.password-toggle svg { width: 20px; height: 20px; }
.password-toggle:hover, .password-toggle[aria-pressed="true"] { color: var(--accent-dark); background: #EAF5FA; }
.password-toggle:focus-visible { outline: 2px solid var(--accent); outline-offset: 1px; }

/* ---------- Sign in / create account ---------- */
.auth-page {
    padding-block: clamp(1.75rem, 5vw, 3.5rem) clamp(2.5rem, 6vw, 4.5rem);
    background:
        radial-gradient(circle at 8% 0%, rgba(35, 167, 224, 0.10), transparent 38%),
        radial-gradient(circle at 100% 100%, rgba(228, 162, 59, 0.10), transparent 40%),
        var(--paper);
}
.auth-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(0, 0.85fr);
    gap: clamp(1.25rem, 3vw, 2.5rem);
    align-items: start;
    max-width: 1120px;
}
.auth-panel {
    padding: clamp(1.35rem, 4vw, 2.5rem);
    background: var(--panel);
    border: 1px solid var(--line);
    border-radius: 16px;
    box-shadow: 0 24px 50px -30px rgba(15, 31, 43, 0.35);
}
.auth-title {
    margin-bottom: 0.5rem;
    color: var(--ink);
    font: 800 clamp(1.7rem, 4.5vw, 2.4rem)/1.1 var(--font-display);
    letter-spacing: -0.02em;
}
.auth-intro { margin-bottom: 1.5rem; color: var(--ink-soft); }
.auth-form .btn-block { margin-top: 0.25rem; }
.auth-switch { margin-top: 1.4rem; padding-top: 1.2rem; border-top: 1px solid var(--line); font-weight: 500; }
.auth-help { margin-top: 0.75rem; color: var(--ink-soft); font-size: 0.88rem; }

.auth-aside {
    position: sticky;
    top: calc(var(--header-h) + 1.5rem);
    padding: clamp(1.35rem, 4vw, 2.25rem);
    border-radius: 16px;
    background: linear-gradient(160deg, #13293A, var(--ink) 60%);
    color: #C9D6DF;
    overflow: hidden;
}
.auth-aside h2 { margin-bottom: 1.25rem; color: #fff; font: 700 clamp(1.25rem, 2.6vw, 1.55rem)/1.25 var(--font-display); }
.benefit-list { display: grid; gap: 1.1rem; list-style: none; }
.benefit-list li { display: grid; grid-template-columns: 40px minmax(0, 1fr); gap: 0.85rem; align-items: start; font-size: 0.93rem; }
.benefit-list strong { display: block; margin-bottom: 0.15rem; color: #fff; }
.benefit-icon { display: grid; place-items: center; width: 40px; height: 40px; border-radius: 10px; background: rgba(228, 162, 59, 0.14); color: var(--gold); }
.benefit-icon svg { width: 20px; height: 20px; }
.auth-aside-contact { margin-top: 1.5rem; padding-top: 1.25rem; border-top: 1px solid rgba(255, 255, 255, 0.12); font-size: 0.9rem; }
.auth-aside-contact a { color: #fff; font-weight: 600; }

/* ---------- My account ---------- */
.account-hero { padding-block: clamp(1.5rem, 4vw, 2.5rem) 0; background: var(--paper); border-bottom: 1px solid var(--line); }
.account-title { margin-bottom: 1.25rem; color: var(--ink); font: 800 clamp(1.7rem, 4.5vw, 2.5rem)/1.1 var(--font-display); letter-spacing: -0.02em; }
.account-bar { display: flex; flex-wrap: wrap; align-items: flex-end; justify-content: space-between; gap: 0.75rem 1rem; }
.account-tabs { display: flex; gap: 0.25rem; overflow-x: auto; scrollbar-width: none; }
.account-tabs a {
    position: relative;
    padding: 0.8rem 1rem;
    color: var(--ink-soft);
    font-weight: 600;
    white-space: nowrap;
    text-decoration: none;
    transition: color 0.2s ease;
}
.account-tabs a::after {
    content: '';
    position: absolute;
    left: 1rem;
    right: 1rem;
    bottom: -1px;
    height: 3px;
    border-radius: 3px 3px 0 0;
    background: var(--gold);
    transform: scaleX(0);
    transition: transform 0.25s cubic-bezier(0.22, 1, 0.36, 1);
}
.account-tabs a:hover { color: var(--accent-dark); }
.account-tabs a.is-active { color: var(--ink); }
.account-tabs a.is-active::after, .account-tabs a:hover::after { transform: scaleX(1); }
.account-signout { margin-bottom: 0.6rem; }

.account-body { padding-block: 1.75rem clamp(2.5rem, 6vw, 4rem); }
.account-grid { display: grid; grid-template-columns: minmax(0, 1.6fr) minmax(280px, 1fr); gap: 1.25rem; align-items: start; }
.account-side { display: grid; gap: 1.25rem; }
.account-card {
    padding: clamp(1.15rem, 3vw, 1.6rem);
    background: var(--panel);
    border: 1px solid var(--line);
    border-radius: 14px;
    box-shadow: 0 1px 2px rgba(15, 31, 43, 0.05);
}
.account-card h2 { margin-bottom: 1rem; color: var(--ink); font: 700 1.15rem/1.3 var(--font-display); }
.account-card-head { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 0.5rem 1rem; margin-bottom: 1rem; }
.account-card-head h2 { margin: 0; }
.account-card-head > a:not(.btn) { font-weight: 600; font-size: 0.9rem; }
.account-empty { padding: 1.25rem; border: 1px dashed var(--line); border-radius: 10px; background: var(--paper); }
.account-empty p + p { margin-top: 0.5rem; }
.account-note { margin-top: 1rem; color: var(--ink-soft); font-size: 0.82rem; }

.request-list { list-style: none; }
.request { display: flex; gap: 1rem; justify-content: space-between; padding-block: 1rem; border-top: 1px solid var(--line); }
.request:first-child { border-top: 0; padding-top: 0.25rem; }
.request-main { min-width: 0; }
.request-title { color: var(--ink); font-weight: 600; }
.request-services { margin-top: 0.15rem; color: var(--accent-dark); font-size: 0.85rem; }
.request-message { margin-top: 0.35rem; color: var(--ink-soft); font-size: 0.9rem; overflow-wrap: anywhere; }
.request-side { flex-shrink: 0; text-align: right; }
.request-meta { margin-top: 0.45rem; color: var(--ink-soft); font-size: 0.8rem; }
.request-ref { font-family: var(--font-mono); font-size: 0.72rem; }
.status-tag {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.2rem 0.65rem;
    border-radius: 999px;
    font: 500 0.74rem/1.5 var(--font-mono);
    white-space: nowrap;
}
.status-tag::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.status-received  { background: #EAF5FA; color: var(--accent-dark); }
.status-in-review { background: #FFF4E0; color: #6B4100; }
.status-responded { background: #E8F6EE; color: #145C33; }

.quick-links { display: grid; gap: 0.5rem; list-style: none; }
.quick-links a {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    min-height: 48px;
    padding: 0.6rem 0.8rem;
    border: 1px solid var(--line);
    border-radius: 10px;
    color: var(--ink);
    font-weight: 600;
    font-size: 0.92rem;
    text-decoration: none;
    transition: border-color 0.2s ease, background-color 0.2s ease, color 0.2s ease;
}
.quick-links a:hover { border-color: var(--accent); background: #EAF5FA; color: var(--accent-dark); }
.quick-links svg { flex-shrink: 0; width: 20px; height: 20px; color: var(--accent); }

.detail-pairs { display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 0.5rem 1rem; font-size: 0.92rem; }
.detail-pairs dt { color: var(--ink-soft); }
.detail-pairs dd { margin: 0; color: var(--ink); font-weight: 500; overflow-wrap: anywhere; }

.account-card-dark { background: var(--ink); border-color: var(--ink); color: #C9D6DF; }
.account-card-dark h2 { color: #fff; }
.talk-links { display: flex; flex-wrap: wrap; gap: 0.6rem; margin-top: 1rem; }
.talk-links a {
    display: inline-flex;
    align-items: center;
    gap: 0.45rem;
    min-height: 44px;
    padding: 0.55rem 0.9rem;
    border: 1px solid rgba(255, 255, 255, 0.2);
    border-radius: 999px;
    color: #fff;
    font-weight: 600;
    font-size: 0.9rem;
    text-decoration: none;
}
.talk-links a:hover { border-color: var(--gold); }
.talk-links svg { width: 17px; height: 17px; color: var(--gold); }

/* Profile & password */
.settings-grid { display: grid; grid-template-columns: minmax(0, 1.4fr) minmax(0, 1fr); gap: 1.25rem; align-items: start; }
.account-card-danger { grid-column: 1 / -1; border-color: #F1C7C2; }
.account-card-danger p { color: var(--ink-soft); }
.delete-details { margin-top: 1rem; }
.delete-details > summary {
    display: inline-flex;
    align-items: center;
    min-height: 44px;
    padding: 0.5rem 1rem;
    border: 1px solid #E8B4AE;
    border-radius: var(--radius);
    color: #B42318;
    font-weight: 600;
    cursor: pointer;
    list-style: none;
}
.delete-details > summary::-webkit-details-marker { display: none; }
.delete-details[open] > summary { margin-bottom: 1rem; }
.delete-details form { max-width: 26rem; }

/* ---------- Conversations (requests and support tickets) ---------- */
.back-link { margin-bottom: 1rem; font-size: 0.9rem; font-weight: 600; }
.account-main { display: grid; gap: 1.25rem; min-width: 0; }
.mono { font-family: var(--font-mono); font-size: 0.85em; }
.tab-badge {
    display: inline-grid;
    place-items: center;
    min-width: 1.35rem;
    height: 1.35rem;
    margin-left: 0.35rem;
    padding: 0 0.35rem;
    border-radius: 999px;
    background: var(--gold);
    color: var(--ink);
    font: 600 0.72rem/1 var(--font-mono);
    vertical-align: 0.1em;
}
.new-badge {
    display: inline-block;
    margin-left: 0.4rem;
    padding: 0.1rem 0.5rem;
    border-radius: 999px;
    background: var(--gold);
    color: var(--ink);
    font: 600 0.68rem/1.5 var(--font-mono);
    letter-spacing: 0.03em;
    text-transform: uppercase;
    vertical-align: 0.15em;
    white-space: nowrap;
}
.request-linked .request-title a { color: var(--ink); text-decoration: none; }
.request-linked .request-title a:hover { color: var(--accent-dark); text-decoration: underline; text-underline-offset: 3px; }
/* The whole row is the link's target area. */
.request-linked { position: relative; }
.request-linked .request-title a::after { content: ''; position: absolute; inset: 0; }
.request-linked:hover { background: linear-gradient(90deg, rgba(234, 245, 250, 0.7), transparent); }
.request-linked .request-title a:focus-visible { outline: none; }
.request-linked:has(a:focus-visible) { outline: 2px solid var(--accent); outline-offset: 2px; border-radius: 8px; }
.request-meta-line { margin-top: 0.3rem; color: var(--ink-soft); font-size: 0.8rem; }

.status-open     { background: #EAF5FA; color: var(--accent-dark); }
.status-pending  { background: #FFF4E0; color: #6B4100; }
.status-resolved { background: #E8F6EE; color: #145C33; }

.thread { display: grid; gap: 0.9rem; margin-bottom: 1.5rem; list-style: none; }
.thread-item {
    max-width: 92%;
    padding: 0.9rem 1rem 1rem;
    border: 1px solid var(--line);
    border-radius: 4px 14px 14px 14px;
    background: var(--paper);
}
.thread-item.is-staff {
    justify-self: end;
    border-color: #C3E2F0;
    border-radius: 14px 4px 14px 14px;
    background: #EEF7FB;
}
.thread-head { display: flex; align-items: center; gap: 0.6rem; margin-bottom: 0.5rem; }
.thread-avatar {
    display: grid;
    place-items: center;
    flex-shrink: 0;
    width: 30px;
    height: 30px;
    border-radius: 50%;
    background: var(--ink);
    color: #fff;
    font: 700 0.8rem/1 var(--font-display);
}
.is-staff .thread-avatar { background: #fff; border: 1px solid #C3E2F0; }
.thread-who { display: flex; flex-wrap: wrap; align-items: baseline; gap: 0.1rem 0.6rem; font-size: 0.86rem; }
.thread-who strong { color: var(--ink); }
.thread-role { margin-left: 0.25rem; color: var(--accent-dark); font: 500 0.72rem/1 var(--font-mono); }
.thread-who time { color: var(--ink-soft); font-size: 0.78rem; }
.thread-body { color: var(--ink); font-size: 0.95rem; line-height: 1.6; overflow-wrap: anywhere; }
.thread + .notice { margin-top: -0.5rem; }
.reply-form { padding-top: 1.25rem; border-top: 1px solid var(--line); }
.reply-form textarea { min-height: 7rem; }
.resolve-form { margin-top: 1rem; }

.steps-list { display: grid; gap: 0.75rem; padding-left: 1.2rem; color: var(--ink-soft); font-size: 0.92rem; }
.steps-list strong { color: var(--ink); }
.tips-list { display: grid; gap: 0.45rem; padding-left: 1.1rem; color: var(--ink-soft); font-size: 0.92rem; }

/* Raise a ticket */
.ticket-form .select-wrap select.has-error { border-color: #B42318; }
.priority-field { margin-inline: 0; padding: 0; border: 0; }
.priority-field legend {
    margin-bottom: 0.5rem;
    color: var(--ink);
    font-family: var(--font-mono);
    font-size: 0.74rem;
    letter-spacing: 0.08em;
    text-transform: uppercase;
}
.priority-options { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 0.5rem; }
.priority-option {
    display: flex;
    align-items: flex-start;
    gap: 0.6rem;
    min-height: 48px;
    padding: 0.7rem 0.8rem;
    border: 1px solid var(--line);
    border-radius: 10px;
    background: var(--panel);
    cursor: pointer;
    transition: border-color 0.2s ease, background-color 0.2s ease;
}
.priority-option input { width: 18px; height: 18px; margin-top: 0.15rem; flex-shrink: 0; accent-color: var(--accent); }
.priority-option strong { display: block; color: var(--ink); font-size: 0.92rem; }
.priority-option small { display: block; color: var(--ink-soft); font-size: 0.8rem; line-height: 1.35; }
.priority-option:hover { border-color: var(--accent); }
.priority-option:has(input:checked) { border-color: var(--accent); background: #EAF5FA; box-shadow: inset 0 0 0 1px var(--accent); }
.priority-option:has(input:focus-visible) { outline: 3px solid var(--gold); outline-offset: 2px; }
.priority-urgent:has(input:checked) { border-color: #B42318; background: #FDECEA; box-shadow: inset 0 0 0 1px #B42318; }

/* ---------- Small screens ---------- */
@media (max-width: 960px) {
    .account-grid, .settings-grid { grid-template-columns: minmax(0, 1fr); }
}
@media (max-width: 900px) {
    .auth-layout { grid-template-columns: minmax(0, 1fr); max-width: 640px; }
    .auth-aside { position: static; }
}
@media (max-width: 560px) {
    .request { flex-direction: column; gap: 0.5rem; }
    .request-side { display: flex; flex-wrap: wrap; align-items: center; gap: 0.5rem 0.75rem; text-align: left; }
    .request-meta { margin: 0; }
    .request-meta br { display: none; }
    .request-ref::before { content: ' · '; }
    .account-bar { align-items: center; }
    .account-tabs a { padding: 0.75rem 0.6rem; font-size: 0.92rem; }
    .account-tabs a::after { left: 0.6rem; right: 0.6rem; }
    .account-tabs { margin-inline: -0.6rem; }
    .account-signout { margin-bottom: 0; }
    .account-card-head .btn { width: 100%; }
    .detail-pairs { grid-template-columns: minmax(0, 1fr); gap: 0.1rem; }
    .detail-pairs dd { margin-bottom: 0.5rem; }
    .thread-item { max-width: 100%; }
    .priority-options { grid-template-columns: minmax(0, 1fr); }
    .reply-form .btn, .ticket-form .btn { width: 100%; }
}
@media (prefers-reduced-motion: reduce) {
    .notice { animation: none; }
    .account-tabs a::after { transition: none; }
}